September 24, 2021, Xuzhou, China, On September 16, 2021, XCMG’s 200,000th excavator was delivered to customer.
 

In order to meet customers’ needs, XCMG has created its own "winning secrets": relying on "standardization", "specialization" and "intelligence" service models to build gold services in the excavator industry.

With the mission of building the industry's first service brand, XCMG has launched exclusive services for "zero distance in mines", which is to establish standardized service stations on mine construction sites, stock common maintenance spare parts, provide operator training, weekly and monthly equipment inspections, and adaptive development of working conditions. Moreover, the mine service manager is stationed for special docking, so that every customer can enjoy the "365*24h" service.

At Shanghai Bauma Exhibition last year, XCMG released a new intelligent management platform for mining equipment. This platform can realize real-time monitoring of equipment and truly make mine management convenient, precise and intelligent.

"Customer - service engineer - agent - factory" four-terminal information penetration, data sharing, and efficient collaboration have realized digitalization and empowerment penetration into the entire service chain.

XCMG will continue to provide customers with the ultimate service experience and help more customers to succeed!